Effective Date: September 26, 2024

These Terms & Conditions as well as any other additional terms, conditions, notices and disclaimers displayed elsewhere on this website https://www.al-dhow.com (the “Website”) ("Terms") govern your use of this Website operated by Dhow International Holding Company (W.L.L.) ("Dhow", "we", "us", or "our"). By accessing or using the Website, you agree to be bound by these Terms. Please read these Terms carefully before accessing or utilizing any information, content, or services provided through this Website. By accessing or using the Website, you (hereinafter referred to as “you” or the “User”) acknowledge that you have read, understood, and agreed to be bound by these Terms, as amended from time to time.

IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE WEBSITE AND MUST DISCONTINUE USE IMMEDIATELY.

We reserve the right, at our sole discretion, to modify or update these Terms at any time and for any reason. Such modifications shall take effect immediately upon being posted on the Website, and the last updated date at the top of this page will be amended accordingly. You hereby waive any right to receive specific notice of such changes. It is your sole responsibility to review these Terms periodically to remain informed of any updates. Your continued access to or use of the Website after such changes have been posted constitutes your binding acceptance of the revised Terms.

Supplemental terms, conditions, or policies that may be published on the Website from time to time are hereby expressly incorporated by reference into these Terms.

These Terms constitute a legally binding agreement between you and Dhow. The information provided on the Website is not intended for distribution to or use by any person or entity in any jurisdiction where such distribution or use would be contrary to applicable law or regulation, or which would subject us to any registration requirement within such jurisdiction. You access the Website on your own initiative and remain solely responsible for ensuring compliance with local laws, if and to the extent they apply.

As a condition of your access and use of the Website, you agree not to:

• Use any automated means, including bots, spiders, or scrapers, to access or interact with the Website or its content;
• Copy, reproduce, modify, distribute, display, sell, license, or exploit in any way any portion of the Website content without our express prior written permission;
• Use the Website in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Website or that could damage, disable, overburden, or impair the functioning of the Website;
• Attempt to gain unauthorized access to any portion or feature of the Website, or any systems or networks connected to the Website;
• Use the Website or its content for any purpose that is unlawful, harmful, fraudulent, deceptive, or otherwise objectionable or prohibited by these Terms.

We reserve the right to monitor your use of the Website and to suspend or terminate your access in case of any violation of the above prohibitions.

This Website is owned and operated by Dhow. All materials, content, and information made available on or through the Website are provided by Dhow for general informational purposes only, specifically in relation to its “Services” that refers to the services provided by Dhow, including but not limited to industrial services, lighting, facilities management, energy services, engineering, project management consultancy (PMC), and any other services provided by the company in connection with its business operations. The content is not intended to constitute, and does not constitute, technical, engineering, legal, or other professional advice. You should not act or rely on any information contained on this Website without first obtaining appropriate professional advice tailored to your specific needs and circumstances.

Your use of this Website does not create, and shall not be construed as creating, any contractual, service provider-client, or other professional relationship between you and Dhow.

Unless expressly stated otherwise, all elements of the Website—including, without limitation, the source code, databases, functionalities, software, website design, text, images, audio, video, graphics, and any trademarks, service marks, and logos (collectively, the “Content” and “Marks”)—are the proprietary property of Dhow or its licensors and are protected by intellectual property laws. The Content and Marks are provided “as is” for your personal and non-commercial use only. Except as expressly permitted by Dhow in writing you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or otherwise exploit any content, information, software, products, or services obtained from or through the Website.

The Website is provided on an "as is" and “as available” basis without warranties of any kind, whether express, statutory, or implied. To the The Website is provided on an "as is" and “as available” basis without warranties of any kind, whether express, statutory, or implied. To the fullest extent permitted by applicable law, Dhow disclaims all warranties, representations, and conditions, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, title, accuracy, or reliability.

Dhow does not make any warranty or representation that the Website, its content, or any services or functionalities provided through it will be uninterrupted, timely, secure, error-free, or free from viruses or other harmful components; that defects will be corrected; or that the Website or the server that makes it available are free of viruses or other harmful components.

Dhow does not warrant the accuracy, completeness, or usefulness of any information provided on the Website and assumes no liability or responsibility for: (i) any errors, omissions, or inaccuracies in the content or materials; (ii) any personal injury or property damage resulting from your access to or use of the Website; (iii) any unauthorized access to or use of our servers and/or any personal or financial information stored therein; (iv) any interruption, delay, or cessation of transmission to or from the Website; (v) any bugs, viruses, malware, or other harmful code transmitted by any third party through or via the Website; or (vi) any loss or damage of any kind incurred as a result of the use of any content or materials posted, transmitted, or otherwise made available via the Website.

Dhow does not endorse, warrant, guarantee, or assume responsibility for any products or services advertised or offered by third parties through the Website or through any hyperlinked site or advertising banner. Any such transaction or interaction is solely between you and the relevant third party, and you agree that Dhow shall not be responsible or liable for any loss or damage of any kind arising from such dealings.

You are solely responsible for exercising appropriate caution and using sound judgment when accessing or relying on any information, services, or third-party links provided through the Website.

We are committed to processing your personal data in accordance with applicable data protection regulations in Kuwait, particularly complying with the Data Privacy Protection Regulation, resolution number 26 of 2024 (the “DPPR”), issued by the Communications and Information Technology Regulatory Authority (“CITRA”). Dhow pledges to protect your personal data and process it lawfully, fairly, and transparently.

We may collect personal information when you communicate via email links on the Website, access password-protected areas, or voluntarily provide personally identifiable information. The legal basis for processing such personal data includes the performance of a contract, compliance with legal obligations, and, where applicable, your explicit consent.

In addition, we automatically collect certain non-personal information, such as your Internet Protocol (IP) address and browser type. This data does not identify you directly but may be used to improve Website performance and security.

The Website uses cookies to collect usage statistics and enhance user functionality. In accordance with the DPPR, we are required to obtain your informed consent before placing any non-essential cookies on your device. You may adjust your browser settings to block or prompt cookies; however, please be aware that rejecting cookies may limit the Website's functionality.

We will not share your personal information with any third party without your explicit consent, except where required by law. You, as a data subject, have rights under the DPPR, including the right to access, correct, delete, or restrict the processing of your personal data, as well as the right to withdraw your consent at any time, subject to legal and contractual restrictions.

While we implement reasonable administrative, technical, and physical safeguards to protect your personal information, you are solely responsible for the accuracy of the data you transmit and for any activity you conduct using the Website.

In the event of any data loss, breach, or corruption, Dhow disclaims liability to the fullest extent permitted by law, and you expressly waive any rights to pursue legal action in such cases.

Please note that any communication made through this Website does not establish a lawyer-client relationship. Until a formal engagement has been established in writing, do not send any confidential or sensitive information through the Website or via email, as such communications may not be treated as privileged and may be used in a manner that benefits Dhow’s existing clients.

The Website may display, link to, or facilitate access to services, products, content, or websites provided by third parties, including Dhow’s service partners (the “Partners”), advertisers, or unaffiliated external platforms (“Third-Party Services”). Any access to, use of, or transactions involving Third-Party Services are undertaken entirely at your own risk.

Dhow does not endorse, guarantee, warrant, or assume responsibility for any Third-Party Services or for the accuracy, completeness, legality, or reliability of any third-party content displayed on or linked through the Website. In particular, Dhow makes no representation or guarantee that such Partner or third-party websites or services comply with Kuwaiti laws or regulations. Dhow disclaims all liability arising from your use of or reliance upon any Third-Party Services, including but not limited to any representations, warranties, privacy practices, or terms of use applicable to them.

Where certain services are offered in collaboration with Partners, additional terms and conditions may apply. Dhow makes no representations or warranties regarding the availability, performance, or commercial terms of such Partner-provided services and assumes no responsibility or liability in connection therewith. You acknowledge and agree that, where necessary, we may share your data with such Partners strictly for the purpose of delivering those services.

You are solely responsible for exercising appropriate caution and judgment when accessing or engaging with any Third-Party Services. Any transaction or relationship established through such services is strictly between you and the relevant third party, and you expressly agree to hold Dhow harmless from any claims, damages, or losses arising therefrom.

To the extent permitted by the law, Dhow shall not be liable for any direct, indirect, punitive, incidental, special, or consequential damages or loss arising out of or in way connected with, your use of the Website and the Website Content, including without limitation incidental and consequential damages, lost profits, or damages resulting from lost data or business interruption.

You agree to defend, indemnify, and hold harmless Dhow, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, arising out of or related to (1) your use of the Website; (2) your violation of these Terms; (3) your breach of any applicable laws or regulations; or (4) any actions taken by you that infringe upon the rights of third parties.

These Terms shall be governed by and construed in accordance with the laws of the State of Kuwait, without regard to its conflict of laws provisions.

Any dispute, difference, controversy, or claims of any kind whatsoever arising out of or relating to these Terms shall be exclusively and finally settled by the competent courts of Kuwait.

These Terms and Conditions shall remain in full force and effect for as long as you use the Website, without limiting our right to update, revise, or amend them. Dhow may terminate your access to the Website at any time, with or without cause, and without prior notice.

Upon termination or suspension of your access, all licenses granted to you under these Terms shall immediately cease, and you must discontinue all use of the Website. Dhow reserves the right to delete or retain any content or data you have submitted, in accordance with applicable data protection laws, including the DPPR and related regulations. Your personal data will be handled in compliance with the DPPR, including secure deletion or anonymization where applicable.

Without limiting any other provision of these Terms, Dhow reserves the right, at its sole discretion and without prior notice or liability, to deny, restrict, or terminate access to the Website (including by blocking certain IP addresses) for any reason or no reason, including but not limited to any violation of these Terms or any applicable laws or regulations. We may also suspend or permanently disable your access to the Website and delete any associated content or data submitted by you at any time and without warning.

If your access is terminated or suspended for any reason, you are prohibited from creating a new account or accessing the Website through any alternative means, including using a different name, email, or acting on behalf of another individual or entity. Dhow further reserves the right to pursue any appropriate legal remedies, including civil, criminal, or injunctive relief, as it deems necessary.

Dhow shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from events beyond its reasonable control, including but not limited to acts of God, war, pandemic and epidemic, terrorism, natural disasters, government restrictions, strikes, or power failures.

These Terms constitute the entire agreement between you and Dhow with respect to your use of the Website.

Dhow may revise these Terms at any time by updating this posting. You are bound by any revisions and should therefore periodically visit this page to review the current Terms.

You may not assign or transfer any rights or obligations under these Terms without the prior written consent of Dhow. Dhow may assign or transfer any or all of its rights and obligations under this terms and conditions without notice.

If you have any questions or comments regarding these Terms or the Website, or if you encounter any technical issues, please contact us by email at privacy@al-dhow.com. We appreciate your cooperation and hope you find the Website helpful and easy to use.